Batcher / Dispatcher Saint John Ready Mix Plant

Quality Concrete Inc. is a market leader in the production and supply of ready-mix concrete for customers throughout Nova Scotia and New Brunswick. Headquartered in Dartmouth with plants in multiple locations across the region, the company’s growth and success has been built on industry knowledge, ethical business practices, quality products and exceptional service.

To continue their growth and success, the company requires the services of a Dispatcher/Batcher for the Saint John NB location.

Scope:

The scope of this role is to perform all necessary duties as noted below to ensure that the customer receives a quality product within the design specifications at the time agreed upon. We are an equal opportunity employer with the key aptitudes of multi-tasking and customer service focus.

Location:

The role will be located at our Saint John, NB Facility

Start Date: Immediately

Direct Report: Plant Manager

Qualifications:

• Good Attitude
• Can work under pressure.
• Professional phone skills and can communicate with customers.
• Computer experience
• Hours are dependent on the needs of the business so the individual must be flexible in early morning and late evenings.
• Willingness to accept critics.
• Multi-Task
• Work in a team environment and identify the critical elements of the role.
• Strong working knowledge of MS Office, including Word, Excel, and Outlook as well as competency in engaging in the use of business specific software.

Duties:

• Ensure all personnel that are on-site conform to the QCI H&S Policy
• Receiving customer orders by phone, email or other means from both account and COD customers.
• Communicating with customers on requirements and On-site time
• Back-up Support for other plants
• Completing quotes and pricing estimates
• Providing product information to customers and advising them on the best solution to meet their needs.
• Providing daily directions to plant operators for their use in scheduling as well as planning production inventory and maintenance.
• Receiving customer complaints and resolving issues when possible or referring them to senior management when necessary
• Perform Quality checks Daily.
• Perform end-of-day reporting procedure.
• Monitor and replenish inventories to ensure adequate raw materials are available for production.
• COD Collections
• Processing cash, credit card, debit, and cheque payments.
• Receiving drivers’ hours and submitting to payroll department.
• Balance resource requirements with customer orders
• Perform monthly inventory reporting procedure.
• Be in constant communication with Plant Manager on resource requirements and load demand.

Compensation:

Salary Range $60,000 to $70,000 per year

Benefits:
• Disability insurance
• Extended health care
• Life insurance
• RRSP match

If you are interested in applying, please respond to jbowes@qualityconcrete.ca